Opisense for customer support
First drafts from the bot. Final say from your team.
Opisense sorts the shared inbox, drafts replies from your own documentation and waits for a person before anything is sent. Your team spends its time on the cases that need judgment.
- Drafts, not sends
- Answers with sources
- Where your team works
Features
Support with a person in the loop
AI coworkers handle the sorting and first drafts. Your team handles the decisions.
Drafts, not sends
Replies wait for review, and you choose which actions need approval.
Answers with sources
In the desktop Knowledge pilot, answers come with excerpts and source references.
Where your team works
Reach bots in Slack and in the web, desktop and mobile apps.
Capabilities
Inbox Manager
A bot role that sorts shared inboxes and drafts replies for a person to review.
Answers from your docs
Search project files, saved meeting material and Google Docs in a connected Drive folder, and see the excerpts behind each answer.
Review before it goes out
Request a named reviewer for a reply or help article, and accept the exact version.
Your team’s method
Save how your team answers as skills, so every draft follows the same approach.
In Slack and on your phone
Mention a bot in Slack or message it from the mobile app. It replies in the thread and keeps the context.
How teams use it
Work Opisense takes on for teams like yours.
Operations
Sort a shared inbox and draft replies
An Inbox Manager bot sorts incoming mail and drafts replies for a person to review.
ExploreOperations
Draft support answers from your docs
A bot drafts replies from your documentation, and a person approves them before they go out.
ExploreResearch & analysis
Answer questions from your documents
Get answers with citations, and see what the sources cover and what is missing.
Explore
Works with your inbox and chat
Connect Gmail and Calendar, mention bots in Slack, and add MCP or OpenAPI tool sources for the rest of your stack.
Questions
Give your support team a head start.
Start with one shared inbox, or talk with us about how your support team works.