Workspace
Opiforce
Deploy role-focused AI workers that are chat-ready on day one. Start from the AgentForce catalog, publish custom agents when your org needs a bespoke role, and extend either with skills and connected tools.
Four catalog agents ship today. Custom agents use the builder—identity, instructions, tools, draft → publish—with admin controls and a 20-agent cap per workspace.
The catalog
Four agents. Clear roles. Ready to chat.
Each catalog agent has a fixed personality tuned for its job—pick the one that matches the work, or combine several threads when different expertise should stay separate.
Customer Support
Support specialist
Resolve tickets faster with consistent, policy-grounded replies.
Watches for
- Incoming questions, escalations, and repeat issues across channels
- Policy and runbook gaps that slow down first-response time
- Sentiment shifts and SLA risk on open threads
Automates
- Draft replies grounded in your knowledge base and past resolutions
- Suggested next steps, macros, and escalation packets for human review
- Thread summaries that carry context when ownership changes
Outcomes
- Shorter time-to-first-response without sacrificing accuracy
- Fewer contradictory answers across the support team
- Clear handoffs with structured context—not pasted chat logs
See Customer Support in a dedicated agent thread
One chat lane for support work—suggested prompts, file attachments, and replies shaped for the role, not a generic assistant.
Customer Support
Support specialist
Demo conversation · integrations and knowledge sources depend on your workspace setup.
Sales Assistant
Pipeline partner
Prep calls, draft follow-ups, and keep CRM context at hand.
Watches for
- Deal stage changes, stalled opportunities, and upcoming meetings
- Account history, open objections, and competitor mentions in notes
- Missing next steps or owners on high-value opportunities
Automates
- Pre-call briefs from CRM, email, and internal docs
- Follow-up drafts tailored to deal stage and buyer persona
- Task suggestions for reps when pipeline hygiene slips
Outcomes
- Reps walk into calls with context—not a blank screen
- Consistent follow-up quality across the team
- Less admin time updating CRM after every conversation
See Sales Assistant ahead of a customer call
A sales-tuned thread with suggested starter prompts—pull account context, draft outreach, and keep the conversation in one place.
Sales Assistant
Pipeline partner
Demo conversation · CRM data requires your connected integrations.
Research Analyst
Research and synthesis
Turn scattered sources into structured findings you can act on.
Watches for
- Market signals, competitor moves, and regulatory updates in your space
- Internal data cuts that need narrative—not just charts
- Open questions from leadership that span multiple documents
Automates
- Source gathering with citations and confidence notes
- Structured briefs: thesis, evidence, risks, and recommended next steps
- Comparison tables when options need side-by-side evaluation
Outcomes
- Faster research cycles with auditable sources
- Decisions backed by synthesis—not slide decks alone
- Reusable research threads you can resume when context shifts
See Research Analyst build a cited brief
An analysis-focused thread—attachments welcome, reasoning visible, output shaped as findings your team can challenge and extend.
Research Analyst
Research and synthesis
Demo conversation · source access follows your permissions and connected data.
Content Creator
Drafts and campaigns
Ship on-brand copy, outlines, and variants without starting from a blank page.
Watches for
- Campaign briefs, brand voice guidelines, and audience definitions
- Content gaps in your calendar and underperforming assets
- Feedback loops from reviewers stuck in long doc comments
Automates
- First drafts for posts, emails, landing sections, and internal comms
- Variant sets for A/B tests with consistent messaging pillars
- Outline-to-draft flows that respect your brand profile when enabled
Outcomes
- More published output without adding headcount
- Fewer off-brand drafts reaching final review
- Review cycles that start from structure—not empty docs
See Content Creator draft from a brief
A creative lane tuned for marketing work—chat through the angle, attach the brief, and iterate in-thread until the draft is ready for humans.
Content Creator
Drafts and campaigns
Demo conversation · brand context depends on your org brand settings.
Beyond the catalog
Custom agents and skills extend what each worker can do
When a catalog role is close but not exact, publish a custom agent in the builder. Skills add modular capabilities—like apps on a phone—and integrations let agents call Slack, HubSpot, Gmail, and more.
- Custom agents: name, icon, model, instructions, tools—test in draft, then publish with version history.
- Skills teach agents how to handle specific tasks; browse, enable, and assign them per agent or assistant.
- Integrations connect external services so agents act across CRM, email, chat, and internal tools.
- Permissions and admin controls decide who can create agents, what they can call, and which catalog agents are enabled.
Governance
Agents you can enable, test, and audit
AgentForce is built for teams that need control: workspace-wide enable/disable, draft testing before publish, and usage alongside other AI metrics in your workspace.
Admin controls
Enable or disable catalog agents, manage custom agents, and stay within the workspace agent cap—no shadow AI sprawl.
Test before publish
Validate behavior against the current draft in the test panel so high-stakes agents do not ship untested.
Traceable usage
AgentForce usage lives alongside other AI usage in workspace and personal settings—totals, breakdowns, and export when you need them.
Want the builder walkthrough, tool configuration, and catalog details? Opidocs covers creating agents, publishing versions, and wiring integrations.
Read the AgentForce docsLet's find the right solution for you
Start with the pilot program and see real usage — then finalize scope and commercials with our team.